FaQ – Frequently asked questions

My Profile

Access the registration form from the REGISTER button at the top of each page of the site Pipinato.com. Follow the instructions and your account will be active immediately. Pipinato.com reserves the right to verify the validity of the VAT number used during registration.

No problem, press the password recovery button in the area dedicated to entering your login credentials and follow the procedure. In a few simple steps you will be able to access your account again. For any problem, contact us via WhatsApp at the number at the top left of each page of the site.

Orders

There is no minimum order minimum on the site for the Italian territory, but remember that you have advantages if you purchase multiple products, as well as discounts for some types of payment. We are at your disposal for any questions, contact us via whatapp at the number at the top of this page.
Only if you decide to pay on delivery, in order to access the service, the amount of your order must be equal to or greater than €150,00

Certainly nothing, do not hesitate to contact us via WhatsApp at the number at the top of this page, we will help you proceed with your order with complete peace of mind.

Our e-commerce was created to help traders in their work, we do not sell our products retail, sorry, but only to professionals. If you want, write down the item you are interested in and send us a message via WhatsApp to the number at the top of the page, remembering to tell us your location: we will gladly try to indicate one of our customers in your area.

You have many possibilities:

  • from the search button by typing the item or brand;
  • using the menu and selecting the types you are interested in;
  • from the different sections dedicated to offers and genres.

If this is an addition to your order, you can proceed by creating a new order. If you want to change something, don't wait a moment, contact us at the WhatsApp number at the top of the page. We are fast.

Yes, Pipinato.com delivers to thousands of merchants around the world. When confirming your order you can choose whether to collect the goods yourself or rely on our shipping service. If you collect the goods yourself, you will be able to complete the order immediately. If you use our fast and safe shipping service, request a quote using the appropriate button, we will contact you quickly indicating the best possible proposal.

discounts

Our e-commerce was created to make your work easier, but above all more profitable: you will always find opportunities and you will receive notification of them by signing up to receive the newsletters.
If you decide to pay by advance bank transfer we will apply a 3% discount to the value of your goods, you will see it applied directly when confirming the order. This type of payment requires longer processing times, so the quicker you are to make the payment, the sooner we can ship the goods. We are very fast in preparation and shipping, put us to the test!
In the case of different offers for the same product you will always and only be awarded the highest possible discount.
If you are a new customer of Pipinato.com and you have never purchased from our company, we will automatically apply an extra 5% discount on all products, even on those already on offer. You won't have to do anything, the discount will already be applied in your cart. Discount valid for 60 days from registration and for a minimum order of €300,00. Don't miss the chance to earn more with Pipinato.com.

Payment options

The prices on the site do not contain VAT. You will be able to view the value in your cart and when confirming your order. If you have any questions about this, contact us on the WhatsApp number at the top of the page.

If you are a VAT exempt merchant according to the cases provided for by the legislation in force at the time the order is issued, you will not find the addition of the tax amount due.

You can pay in different ways. We always advise you to pay by credit card or PayPal, this will allow us to ship the goods more quickly. We are very fast and so is our courier, take advantage of it! The payment methods we offer on the site are:

  • credit card;
  • paypal;
  • advance bank transfer with immediate 3% discount on the cart (the faster you are, the sooner we can ship the goods, unfortunately this payment method lengthens shipping times);
  • cash payment on delivery, the maximum amount is linked to the regulations in force at the time of delivery. This method requires the payment of a surcharge equal to 2% of the total value of the order. Maybe you know it too, this type of payment has a very high management cost. This service is only granted for orders of an amount equal to or greater than €150,00.
  • payment in installments using SCALAPAY services, for an amount not exceeding 1.500 euros total order value
  • payment upon collection of the goods made at your expense directly at our point of sale in Padua.

We ask you to specify this request in the Notes field of the order and we will agree with you. Otherwise, payment to the courier can only be made in cash according to the legal limits established by the regulations in force at the time of delivery of the goods.

Absolutely yes, you will have the opportunity to try and verify that all transactions take place with the highest security standards. Payments through the courier are also safe, we entrust your goods only to true professionals. Please report any problems and observations to us, your opinion is important to us.

Shipping and delivery

Absolutely yes, make a request, we are waiting for you at our store in Padua, in via FS Orologio 3. We will be happy to meet you and you can visit our warehouse and talk to our experts. You can also send us your courier for collection, in this case we will gladly prepare the goods as per your instructions. For our packaging we use recycled cardboard, give us a hand to give new life to the packaging before passing it on for recovery and recycling.

Our couriers declare 24/48 hours on Italian territory. We are very quick in preparing the goods. Please note that our warehouses are not operational on holidays and days before holidays, this also applies to couriers. There may be extreme weather or other problems that could slow down delivery times, we will gladly keep you updated and find the solution that best suits your needs. We will deliver the goods exactly where you want, just tell us the correct address.

Shipments are traceable: you can check them by accessing your user panel and following the instructions you will receive via email. For any clarification contact us on the whatsapp number you see at the top of the page.

Very little, you will surely know the shipping costs with a reliable courier. For deliveries on Italian territory you will not have to pay anything for orders equal to or greater than €300,00 taxable value (the value taken into consideration relates only to the products and net of any promotional prices, coupons or other discounts) and below we will only ask you for a small contribution for this amount, equal to €15,00.

Refunds

In the event of failure to process the order or part of it, we will make the amount due available.

Didn't find the answer you were looking for? Our Customer Service is at your disposal: write to us on WhatsApp at +39 348 6392437 or fill in the contact form.

Size Chart

Man shoes

Size EU Size UK US size cm
39 5 ½  9 ½  25
39 ½  6 7 25,4
40 6 ½  7 ½ 25,8
40 ½  20.9 3 26,1
41 7 8 26,4
41 ½  7 ½  8 ½ 26,8
42 8 9 27,2
42 ½  8 ½  9 ½ 27,6
43 9 10 28
43 ½ 20.9 3 28,2
44 9 ½  10 ½ 28,5
44 ½  10 11 28,7
45 10 ½  11 ½  29
45 ½  20.9 3 29,4
46 11 12 29,8
46 ½  11 ½  12 ½ 30,2
47 12 13 30,7
47 ½  12 ½  13 ½ 31,1
48 13 14 31,5

Women's Shoes

Size EU Size UK US size cm
35 2 ½ 4 ½ 22,3
35 ½ 3 5 22,5
36 3 ½ 5 ½ 22,8
36 ½ 20.9 3 22,9
37 4 6 23,6
37 ½ 4 ½ 6 ½ 24
38 5 7 24,3
38 ½ 20.9 3 24,6
39 5 ½  9 ½  25
39 ½  6 7 25,4
40 6 ½  7 ½ 25,8
40 ½  20.9 3 26,1
41 7 9 26,4
41 ½ 7 ½ 9 ½ 26,8

Children's Shoes

Size EU Size UK US size cm
19 3 3 ½ 12
20 3 ½ 4 ½ 13
21 4 ½ 5 13,8
22 5 ½ 6 14,5
23 6 6 ½ 15,3
24 7 7 ½ 16
25 7 ½ 8 ½ 16,5
26 8 ½ 9 ½ 17
27 9 10 17,7
28 10 11 18,4
29 11 12 19
30 11 ½ 12 ½ 19,5
31 12 ½ 13 20,2
32 13 ½ 1 20,9
33 1 1 ½ 21,5
34 1 ½ 2 ½ 22
Back to top